Provision of a call centre facility for the Council of the European Union.

Section I: Contracting authority

I.1) Name and addresses

Internet address(es)

Main address:   https://tendering.consilium.europa.eu

Address of the buyer profile:   -

I.2) Joint procurement

The contract involves joint procurement:   no

In the case of joint procurement involving different countries, state applicable national procurement law:   -

The contract is awarded by a central purchasing body:   no

I.4) Type of the contracting authority

European institution/agency or international organisation

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Provision of a call centre facility for the Council of the European Union.

Reference number:   UCA-PRQ 15/076.

II.1.2) Main CPV code

Main CPV code:   79512000 - Call centre

Supplementary CPV code:   -

II.1.3) Type of contract

Services

II.1.4) Short description

Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.

II.1.6) Information about lots

This contract is divided into lots:   no

II.1.7) Total value of the procurement (excluding VAT)

Value:   154.000,00

Currency:   EUR

II.2) Description

II.2.1) Title

-

Lot No:   -

II.2.2) Additional CPV code(s)

Main CPV code:   79430000 - Crisis management services

Supplementary CPV code:   -

II.2.3) Place of performance

NUTS code:   BE1 - RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST

Main site or place of performance:   -

II.2.4) Description of the procurement

Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.

II.2.5) Award criteria

Criteria below

II.2.11) Information about options

Options:   no

Description of options:   -

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds:   no

II.2.14) Additional information

-

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

Open procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement:   yes

A dynamic purchasing system was set up:   no

IV.1.6) Information about electronic auction

An electronic auction has been used:   no

IV.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement:   yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:   2016/S 097-173068

IV.2.8) Information about termination of dynamic purchasing system

The notice involves the termination of the dynamic purchasing system published by the above contract notice:   no

IV.2.9) Information about termination of call for competition in the form of a prior information notice

The contracting authority will not award any further contracts based on the above prior information notice:   no

Section V: Award of contract

Contract No:   1

Lot No:   -

Title:   -

A contract/lot is awarded:   yes

V.2) Award of contract

V.2.1) Date of conclusion of the contract

28-09-2016

V.2.2) Information about tenders

Number of tenders received:   2

Number of tenders received from SMEs:   0

Number of tenders received from tenderers from other EU Member States:   0

Number of tenders received from tenderers from non-EU Member States:   0

Number of tenders received by electronic means:   0

The contract has been awarded to a group of economic operators:   yes

V.2.3) Name and address of the contractor

V.2.3) Name and address of the contractor

V.2.4) Information on value of the contract/lot

Initial estimated total value of the contract/lot:   -

Total value of the contract/lot:   154.000,00 EUR

Lowest offer:   -

Highest offer:   -

V.2.5) Information about subcontracting

The contract is likely to be subcontracted:   no

Proportion:   -

Short description of the part of the contract to be subcontracted:   -

Section VI: Complementary information

VI.3) Additional information

-

VI.4) Procedures for review

VI.4.1) Review body

VI.4.2) Body responsible for mediation procedures

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:   any appeals must be lodged with the General Court within 2 months of the plaintiff being notified or, failing this, of the date on which it became known to them. Lodging a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals. The time limits are extended on account of distance by a set period of 10 days, whatever the relevant party's usual place of establishment or domicile.

VI.4.4) Service from which information about the review procedure may be obtained

VI.4.5) Date of dispatch of this notice

02-03-2017

Annex D1 – General procurement: Justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union

1. Justification for the choice of the negotiated procedure without prior publication of a call for competition in accordance with Article 32 of Directive 2014/24/EU

open procedure:   no

restricted procedure:   no

The products involved are manufactured purely for the purpose of research, experiment, study or development under the conditions stated in the directive:   -

absence of competition for technical reasons:   no

procurement aiming at the creation or acquisition of a unique work of art or artistic performance:   no

protection of exclusive rights, including intellectual property rights:   no

Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the directive:   no

Additional deliveries by the original supplier ordered under the strict conditions stated in the directive:   no

New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive:   -

Service contract to be awarded to the winner or one of winners under the rules of a design contest:   -

Procurement of supplies quoted and purchased on a commodity market:   -

from a supplier which is definitively winding up its business activities:   -

protection of exclusive rights, including intellectual property rights:   -

2. Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union

The procurement falls outside the scope of application of the directive:   no

3. Explanation

-