Provision of a call centre facility for the Council of the European Union.
Section I: Contracting authority
I.1) Name and addresses
- Official name
- Council of the European Union, secrétariat général
- National registration number
- -
- Postal address
- rue de la Loi 175
- Town
- Bruxelles
- Postal code
- 1048
- NUTS code
- BE10 - Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
- Country
- BELGIQUE-BELGIË
- Contact person
- -
- Telephone
- +32 2-2818062
- [email protected]
- Fax
- +32 2-2800262
Internet address(es)
Main address: https://tendering.consilium.europa.eu
Address of the buyer profile: -
I.2) Joint procurement
The contract involves joint procurement: no
In the case of joint procurement involving different countries, state applicable national procurement law: -
The contract is awarded by a central purchasing body: no
I.4) Type of the contracting authority
European institution/agency or international organisation
I.5) Main activity
General public services
Section II: Object
II.1) Scope of the procurement
II.1.1) Title
Provision of a call centre facility for the Council of the European Union.
Reference number: UCA-PRQ 15/076.
II.1.2) Main CPV code
Main CPV code: 79512000 - Call centre
Supplementary CPV code: -
II.1.3) Type of contract
Services
II.1.4) Short description
Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.
II.1.6) Information about lots
This contract is divided into lots: no
II.1.7) Total value of the procurement (excluding VAT)
Value: 154.000,00
Currency: EUR
II.2) Description
II.2.1) Title
-
Lot No: -
II.2.2) Additional CPV code(s)
Main CPV code: 79430000 - Crisis management services
Supplementary CPV code: -
II.2.3) Place of performance
NUTS code: BE1 - RÉGION DE BRUXELLES-CAPITALE / BRUSSELS HOOFDSTEDELIJK GEWEST
Main site or place of performance: -
II.2.4) Description of the procurement
Within the General Secretariat of the Council of the European Union's crisis management and business continuity policy, the aim is to provide a call centre facility that, following a declaration of disaster, will be able to act as a kind of 'casualty bureau' for the purpose of collecting information on potential victims of the crisis.
II.2.5) Award criteria
Criteria below
II.2.11) Information about options
Options: no
Description of options: -
II.2.13) Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14) Additional information
-
Section IV: Procedure
IV.1) Description
IV.1.1) Type of procedure
Open procedure
IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement: yes
A dynamic purchasing system was set up: no
IV.1.6) Information about electronic auction
An electronic auction has been used: no
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: yes
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 097-173068
IV.2.8) Information about termination of dynamic purchasing system
The notice involves the termination of the dynamic purchasing system published by the above contract notice: no
IV.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice: no
Section V: Award of contract
Contract No: 1
Lot No: -
Title: -
A contract/lot is awarded: yes
V.2) Award of contract
V.2.1) Date of conclusion of the contract
28-09-2016
V.2.2) Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
The contract has been awarded to a group of economic operators: yes
V.2.3) Name and address of the contractor
- Official name
- Sungard Availability Services (Belgium) N.V. (first in the listing)
- National registration number
- -
- Postal address
- De Kleetlaan 12b
- Town
- Diegem
- NUTS code
- BE1
- Postal code
- 1831
- Country
- BELGIQUE-BELGIË
- Telephone
- -
- -
- Fax
- -
- Internet address
- -
- The contractor is an SME
- no
V.2.3) Name and address of the contractor
- Official name
- -
- National registration number
- -
- Postal address
- -
- Town
- -
- NUTS code
- -
- Postal code
- -
- Country
- -
- Telephone
- -
- -
- Fax
- -
- Internet address
- -
- The contractor is an SME
- no
V.2.4) Information on value of the contract/lot
Initial estimated total value of the contract/lot: -
Total value of the contract/lot: 154.000,00 EUR
Lowest offer: -
Highest offer: -
V.2.5) Information about subcontracting
The contract is likely to be subcontracted: no
Proportion: -
Short description of the part of the contract to be subcontracted: -
Section VI: Complementary information
VI.3) Additional information
-
VI.4) Procedures for review
VI.4.1) Review body
- Official name
- General Court of the European Union
- Postal address
- rue du Fort Niedergrünewald
- Town
- Luxembourg
- Postal code
- 2925
- Country
- LUXEMBOURG
- Telephone
- +352 43031
- [email protected]
- Fax
- +352 43032100
- Internet address
- http://curia.europa.eu
VI.4.2) Body responsible for mediation procedures
- Official name
- -
- Postal address
- -
- Town
- -
- Postal code
- -
- Country
- -
- Telephone
- -
- -
- Fax
- -
- Internet address
- -
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures: any appeals must be lodged with the General Court within 2 months of the plaintiff being notified or, failing this, of the date on which it became known to them. Lodging a complaint with the European Ombudsman neither suspends this deadline nor creates a new deadline for appeals. The time limits are extended on account of distance by a set period of 10 days, whatever the relevant party's usual place of establishment or domicile.
VI.4.4) Service from which information about the review procedure may be obtained
- Official name
- Council of the European Union, secrétariat général, DGA 4 — unité de coordination des acquisitions (UCA)
- Postal address
- rue de la Loi 175
- Town
- Bruxelles
- Postal code
- 1048
- Country
- BELGIQUE-BELGIË
- Telephone
- +32 22818062
- [email protected]
- Fax
- +32 22800262
- Internet address
- https://tendering.consilium.europa.eu/
VI.4.5) Date of dispatch of this notice
02-03-2017
Annex D1 – General procurement: Justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union
1. Justification for the choice of the negotiated procedure without prior publication of a call for competition in accordance with Article 32 of Directive 2014/24/EU
No tenders or no suitable tenders/requests to participate in response to:open procedure: no
restricted procedure: no
The products involved are manufactured purely for the purpose of research, experiment, study or development under the conditions stated in the directive: -
The works, supplies or services can be provided only by a particular economic operator for the following reason:absence of competition for technical reasons: no
procurement aiming at the creation or acquisition of a unique work of art or artistic performance: no
protection of exclusive rights, including intellectual property rights: no
Extreme urgency brought about by events unforeseeable for the contracting authority and in accordance with the strict conditions stated in the directive: no
Additional deliveries by the original supplier ordered under the strict conditions stated in the directive: no
New works/services, constituting a repetition of existing works/services and ordered in accordance with the strict conditions stated in the directive: -
Service contract to be awarded to the winner or one of winners under the rules of a design contest: -
Procurement of supplies quoted and purchased on a commodity market: -
Purchase of supplies or services on particularly advantageous terms:from a supplier which is definitively winding up its business activities: -
protection of exclusive rights, including intellectual property rights: -
2. Other justification for the award of the contract without prior publication of a call for competition in the Official Journal of the European Union
The procurement falls outside the scope of application of the directive: no
3. Explanation
-