Contract notice

Helpdesk and Other Support Services to the EURES Portal

Section I: Contracting authority

I.1) Name and addresses

Official name
European Commission, Directorate-General for Employment, Social Affairs and Inclusion
National registration number
-
Postal address
27 rue Joseph II
Town
Brussels
Postal code
1049
NUTS code
BE10 - Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest
Country
BELGIQUE-BELGIË
Contact person
Unit EMPL.D.1 — Free movement of workers, EURES
Telephone
-
E-mail
EMPL-VT-2018-024@ec.europa.eu
Fax
-

Internet address(es)

Main address:   https://etendering.ted.europa.eu/cft/cft-display.html?cftId=3947

Address of the buyer profile:   -

I.2) Joint procurement

The contract involves joint procurement:   no

In the case of joint procurement involving different countries, state applicable national procurement law:   -

The contract is awarded by a central purchasing body:   no

I.3) Communication

Additional information can be obtained from

Official name
-
National registration number
-
Postal address
-
Town
-
Postal code
-
NUTS code
-
Country
-
Contact person
-
Telephone
-
E-mail
-
Fax
-
Main address
-
Address of the buyer profile
-

Access to the procurement documents is restricted. Further information can be obtained at:   https://etendering.ted.europa.eu/cft/cft-display.html?cftId=3947

Tenders or requests to participate must be submitted

Official name
-
National registration number
-
Postal address
-
Town
-
Postal code
-
NUTS code
-
Country
-
Contact person
-
Telephone
-
E-mail
-
Fax
-
Main address
-
Address of the buyer profile
-

electronically via:   -

Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: -

I.4) Type of the contracting authority

European institution/agency or international organisation

I.5) Main activity

General public services

Section II: Object

II.1) Scope of the procurement

II.1.1) Title

Helpdesk and Other Support Services to the EURES Portal

Reference number:   VT/2018/024

II.1.2) Main CPV code

Main CPV code:   72253000 - Helpdesk and support services

Supplementary CPV code:   -

II.1.3) Type of contract

Services

II.1.4) Short description

Freedom of movement of workers is a fundamental right granted to the citizens of the Union by Article 45 of the Treaty on the functioning of the European Union (TFEU).
EURES is a co-operation network between the European Commission, Public Employment Services (PES) of the EU and EEA Member States, Switzerland, and their partners. EURES contributes to the good functioning of the European labour market by facilitating freedom of movement for the workers within the Union, by reducing bottlenecks on the European labour market, and by improving labour market transparency.
The network provides part of its services via the EURES Portal and other associated ICT tools.
The purpose of the call is to provide a helpdesk service to give help and assistance to users of the EURES Portal, including members of the EURES network. The role of the EURES helpdesk is to provide quick and accurate answers to information requests from jobseekers, employers and other users on job mobility issues in general.

II.1.5) Estimated total value

Value excluding VAT:   4.000.000,00

Currency:   EUR

II.1.6) Information about lots

This contract is divided into lots:   yes

Tenders may be submitted for:   all lots:

Maximum number of lots that may be awarded to one tenderer:   -

The contracting authority reserves the right to award contracts combining the following lots or groups of lots:   -

II.2) Description

II.2.1) Title

-

Lot No:   -

II.2.2) Additional CPV code(s)

Main CPV code:   - - `lookup_from_cpv(-)` not found

Supplementary CPV code:   -

II.2.3) Place of performance

NUTS code:   BE10 - Région de Bruxelles-Capitale / Brussels Hoofdstedelijk Gewest

Main site or place of performance:   Please note that the framework contract will apply in Brussels but also wherever the new European Labour Authority takes siege.

II.2.4) Description of the procurement

The purpose of this call is to assist European Coordination Office (ECO) to provide horizontal support to the EURES network and thereby to improve the quality and quantity of EURES services on the ground throughout the Union and the EEA and Switzerland in line with the EURES legal basis.
The EURES network is a cooperation network designed to facilitate the free movement of workers within the EU 28 countries and Switzerland, Iceland, Liechtenstein and Norway.
The network is composed of the European Coordination Office (ECO), the National Coordination Offices (NCOs) and EURES member and partners. The latter may include Public Employment Services (PES), Private employment services (PRES), trade unions, employers' organisations and other relevant actors in the labour market.
The network includes around 1 000 EURES advisers working on transnational and cross-border mobility issues in cooperation with other EURES staff (managers, advisors and other staff involved in delivery of EURES services). The human network is complemented by the EURES Portal providing access to job vacancies, a CV online database and user-friendly means of accessing comprehensive information needed for employers, jobseekers and job changers willing to recruit/be recruited from abroad.
The helpdesk replies to all kinds of enquires relating to the services provided on the EURES Portal, including the Extranet section, as well as to the services provided on the European Job Days web site. The helpdesk also replies to general questions on practical aspects of job mobility within Europe
As the exact scope, quantities and timing of these tasks may vary over time, the Commission intends to conclude a Framework Contract. Within this Framework Contract, the supply of specialised services and products will be subject to the Specific Contracts or Order forms in accordance with the Framework Contract.

II.2.5) Award criteria

Criteria below

II.2.6) Estimated value

Value excluding VAT:   4.000.000,00

Currency:   EUR

II.2.7) Duration of the contract, framework agreement or dynamic purchasing system

Duration in months:   24

This contract is subject to renewal:   yes

Description of renewals:   One renewal, for 24 months

II.2.9) Information about the limits on the number of candidates to be invited

Objective criteria for choosing the limited number of candidates:   -

II.2.10) Information about variants

Variants will be accepted:   no

II.2.11) Information about options

Options:   no

Description of options:   -

II.2.12) Information about electronic catalogues

Tenders must be presented in the form of electronic catalogues or include an electronic catalogue:   no

II.2.13) Information about European Union funds

The procurement is related to a project and/or programme financed by European Union funds:   yes

II.2.14) Additional information

-

Section III: Legal, economic, financial and technical information

III.1) Conditions for participation

III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers

List and brief description of selection criteria:

See procurement documents.

III.1.2) Economic and financial standing

Selection criteria as stated in the procurement documents:   yes

List and brief description of selection criteria:

-

Minimum level(s) of standards possibly required:

-

III.1.3) Technical and professional ability

Selection criteria as stated in the procurement documents:   yes

List and brief description of selection criteria:

-

Minimum level(s) of standards possibly required:

-

III.1.5 Information about reserved contracts

The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons:   no

The execution of the contract is restricted to the framework of sheltered employment programmes:   no

III.2) Conditions related to the contract

III.2.1) Information about a particular profession

Execution of the service is reserved to a particular profession:   -

Reference to the relevant law, regulation or administrative provision:   -

III.2.2) Contract performance conditions

See procurement documents.

III.2.2) Information about staff responsible for the performance of the contract

Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract:   yes

Section IV: Procedure

IV.1) Description

IV.1.1) Type of procedure

IV.1.3) Information about a framework agreement or a dynamic purchasing system

The procurement involves the establishment of a framework agreement:   no

In the case of framework agreements, provide justification for any duration exceeding 4 years:   -

The procurement involves the setting up of a dynamic purchasing system:   no

The dynamic purchasing system might be used by additional purchasers:   no

IV.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue

Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated:   no

IV.1.5) Information about negotiation

The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations:   no

IV.1.6) Information about electronic auction

An electronic auction will be used:   no

Additional information about electronic auction:   -

IV.1.8) Information about the Government Procurement Agreement (GPA)

The procurement is covered by the Government Procurement Agreement:   yes

IV.2) Administrative information

IV.2.1) Previous publication concerning this procedure

Notice number in the OJ S:   -

IV.2.2) Time limit for receipt of tenders or requests to participate

Date:   17-12-2018

Local time:   17:30

IV.2.3) Estimated date of dispatch of invitations to tender or to participate to selected candidates

-

IV.2.4) Languages in which tenders or requests to participate may be submitted

BG, CS, DA, DE, EL, EN, ES, ET, FI, FR, GA, HR, HU, IT, LT, LV, MT, NL, PL, PT, RO, SK, SL, SV

IV.2.6) Minimum time frame during which the tenderer must maintain the tender

Duration in months:   6

IV.2.7) Conditions for opening of tenders

Date:   08-01-2019

Local time:   10:00

Place:   27 Rue Joseph II Building J-27 Brussels Belgium B1049

Information about authorised persons and opening procedure:   1 authorised representative of each tenderer may attend the opening of tenders, duly mandated by letter. Tenderers who wish to attend the opening session have to inform by e-mail: EMPL-VT-2018-024@ec.europa.eu and specify the name of the person who will attend the opening, at least 2 working days in advance.

Section VI: Complementary information

VI.1) Information about recurrence

This is a recurrent procurement:   no

Estimated timing for further notices to be published:   -

VI.2) Information about electronic workflows

Electronic ordering will be used:   no

Electronic invoicing will be accepted:   no

Electronic payment will be used:   no

VI.3) Additional information

-

VI.4) Procedures for review

VI.4.1) Review body

Official name
General Court
Postal address
rue du Fort Niedergrünewald
Town
Luxembourg
Postal code
2925
Country
LUXEMBOURG
Telephone
+352 4303-1
E-mail
generalcourt.registry@curia.europa.eu
Fax
+352 4303-2100
Internet address
http://curia.europa.eu/

VI.4.2) Body responsible for mediation procedures

Official name
European Ombudsman
Postal address
1, Avenue du Président Robert Schuman
Town
Strasbourg
Postal code
F-67001
Country
FRANCE
Telephone
+33 388172313
E-mail
-
Fax
+33 3381179062
Internet address
http://www.ombudsman.europa.eu/

VI.4.3) Review procedure

Precise information on deadline(s) for review procedures:   -

VI.4.4) Service from which information about the review procedure may be obtained

Official name
-
Postal address
-
Town
-
Postal code
-
Country
-
Telephone
-
E-mail
-
Fax
-
Internet address
-

VI.4.5) Date of dispatch of this notice

12-09-2018

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